SHIPPING & REFUNDS
Our shipping is a flat rate fee for all items and will not adjust based on the number of items ordered. Once items are purchased and order is confirmed by the Melt creators, Customers will receive a confirmation email within 24 business hours. Once order is packed and delivered to the selected delivery service, Customers will receive another email with shipping information and tracking information (usually 2-3 business days). After confirmation of item shipment, follow up about delivery terms and updates to tracking information should be directed to the delivery service at that stage of the experience.
Thank you for your purchase! We sincerely hope you're satisfied with your Melt experience. It's important to note that all sales are final and non refundable. However, if you are not completely satisfied with your purchase for any reason, you may reach out to the Melt creators to share your feedback to ensure we improve experiences moving forward.
The following items cannot be exchanged:
● Candle Melts
● Bar Soap
● Whipped Soaps
● Skin Conditioners
RETURN PROCESS FOR DAMAGED ITEMS
To report arrival of damaged items in order, please email customer service at firstname.lastname@example.org. The Melt team will respond to your inquiry within 24 business hours to work directly with you to resolve the issue.
After receiving notification of your damaged item and inspecting the condition of your item, we will process your exchange and/or replacement item. Please allow at least seven (7) days from the notification of damage of your item to process your exchange. We will notify you by email when your exchange/replacement has been processed. Customers product will be replaced with exact item and/or an item or service of equivalent value.
If you have any questions concerning our return policy, please contact us at: